1. Current status: free app, no payments processed
As of the effective date below, ApeXhit DBC is completely free to use, and we do not process any payments through the App. This Refund Policy is published in advance so that it is ready and transparent once optional paid tiers or purchases (for example, premium templates, cloud sync/backup, or physical printed-card orders) are introduced.
2. General principles that will apply to future paid tiers
- New-subscriber window: if you are unsatisfied with a newly-started paid subscription or one-time purchase, you may request a full refund within 7 days of your payment by contacting us — no detailed justification required, unless the purchase is for physical printed goods already sent to production (see Section 3 once introduced).
- Renewal charges: refunds for automatic renewal charges will only be available if requested within 7 days of the renewal date, and only where you did not materially use the paid features during that renewal period.
- Service defects: if a paid feature is materially non-functional due to an error on our part and we are unable to fix it within a reasonable time, you will be entitled to a pro-rated refund for the affected period.
- Non-refundable circumstances: refunds will not be available for accounts or access suspended or terminated for violation of our Terms of Service, or for usage outside the windows described above.
3. Physical printed card orders (if/when offered)
If we introduce an option to order physical printed business cards through or linked from the App, the following will apply once that feature launches: a digital proof must be approved before printing begins; orders may be cancelled for a full refund only before proof approval or before production starts; defective or misprinted orders (different from the approved proof, due to our error) will be eligible for a free reprint or full refund within 14 days of delivery; and orders affected only by an error in artwork or details that you approved will not qualify for a free reprint or refund.
4. How to request a refund
Once paid features are live, to request a refund contact us at apexhit00@gmail.com with your order/payment reference, the feature or product involved, and the reason for your request. We aim to acknowledge refund requests within 2 business days.
5. Processing time
Approved refunds will be issued to your original payment method through our payment processor and will typically post within 5–10 business days, depending on your bank or card issuer.
6. Fraud & abuse
We reserve the right to decline a refund request, or to decline future service, where we reasonably believe a request is fraudulent, abusive, or made in bad faith.
7. Changes to this policy
We will update this Refund Policy before or as soon as any paid tier launches, and from time to time thereafter; the effective date at the top of the Legal Center reflects the latest revision.